Frequently asked questions

Reincarca cartela in 15 secunde

1. What is cartela.ro?

Cartela.ro is a fast, efficient and safe system of electronic recharging of prepay cards for the main mobile operators in Romania: Vodafone, Orange and Telekom.

2. How can I buy credit from cartela.ro?

Electronic recharging of the cards on the cartela.ro website involves a few simple steps to follow, an extremely simple and fast process (it does not take more than a few minutes):

  • Enter the phone number you want to recharge
  • Enter the recharge amount
  • Check the box that accepts the terms and conditions of the cartela.ro service
  • Press the Quick Upload button.

3. How long does the online recharging process take?

Usually, this process takes about 2-3 minutes. If you choose to pay for this service with a card issued by a bank outside Romania, this may delay payment confirmation from the online payment processor.

4. How long does it take until I get the PIN code?

Typically, the electronic recharging code is sent immediately to your email address.

5. What happens if I receive a message other than the order confirmation?

The message "Sorry, your order has not been completed" indicates that an error occurred in online payment mode. These can be technical causes, overloaded system, interrupted internet connection or other external causes.

"Sorry, your order has not been completed. Order processing error "indicates error at processor level by online reloading service provider - Vodafone, Orange, Telekom. Wait a few minutes and then resume the procedure or contact the Support Service using the contact form.

How do I know if my prepaid number has been recharged?

The website cartela.ro gives you the possibility of recharging your phone card directly (automatic), situation in which you will immediately receive a message on the mobile phone from the mobile phone operator.

For more details and further checks:

  • Vodafone Recharging - call free * 222
  • Orange Recharging - call free *133#
  • Telekom Recharging - call free *133#
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